The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015

This instrument designates the Competent Authorities that will be responsible for vetting and monitoring certain entities (“ADR entities”) which provide alternative dispute resolution (“ADR”) services in compliance with the specified standards set out in EU Directive (2013/11/EU) on alternative dispute resolution for consumer disputes (“the Directive”). The instrument also places obligations on traders to provide certain information to consumers about accessing ADR.