ASIC RG 165: Licensing: Internal & External Resolution

By : 6clicks
This guide explains what AFS licensees, unlicensed product issuers,unlicensed secondary sellers, credit licensees, credit representatives, unlicensed carried over instrument lenders (unlicensed COI lenders) and securitisation bodies must do to have a dispute resolution system in place that meets ASIC’s requirements.
In stock

Details

Australian financial services (AFS) licensees, unlicensed product issuers, unlicensed secondary sellers, Australian credit licensees (credit licensees) and credit representatives are required to have in place a dispute resolution system that consists of:

  • internal dispute resolution (IDR) procedures that meet the standards or requirements made or approved by ASIC; and
  • membership of the Australian Financial Complaints Authority (AFCA).

Unlicensed carried over instrument lenders (unlicensed COI lenders) must have IDR procedures that meet ASIC’s standards or requirements and may choose to be members of AFCA.

This regulatory guide sets out the obligations for AFS licensees, unlicensed product issuers, unlicensed secondary sellers, credit licensees, credit representatives, unlicensed COI lenders and securitisation bodies in relation to IDR and membership of AFCA.

Getting Started

Click "Book a demo" and our team will provide you with an overview of our content library within the 6clicks GRC platform.

More Information

More Information
Jurisdiction Australia
Type Laws or related obligations