GRCGuideline

RG 96

Regulatory Guide 96: Debt Collection Guideline: For Collectors and Creditors

This guideline was jointly produced by the Australian Competition and Consumer Commission (ACCC) and the Australian Securities and Investments Commission (ASIC) to outline how Commonwealth consumer protection laws apply to debt collection. It applies to creditors and external agencies involved in debt collection, and provides guidance to debtors.

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Overview

RG 96 is a regulatory guide issued by the ACCC and ASIC to provide clarity on the application of Commonwealth consumer protection laws to debt collection practices. It highlights the responsibilities of both creditors who directly engage in debt collection and external debt collection agencies. It aims to ensure fair treatment of debtors while promoting best practices among collectors. Additionally, the guideline offers practical advice for debtors to understand their rights and responsibilities when dealing with debt collectors. The guide emphasizes transparency, fairness, and compliance with legal obligations.

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