Overview
The Vietnam Law on Protection of Consumers' Rights is a consumer protection law that establishes the rights and obligations of consumers, the responsibilities of traders, and the mechanisms for consumer protection and dispute resolution in Vietnam. The law provides a comprehensive framework governing consumer transactions, product and service safety, consumer information, and unfair business practices. It requires businesses to protect consumers' legitimate interests, provide accurate and transparent information, safeguard consumer information, and address complaints and disputes fairly. The law also defines the responsibilities of government agencies and social organizations in supporting consumer protection efforts. In its updated form, the legislation places stronger emphasis on the protection of consumer information and personal data, e-commerce transactions, vulnerable consumers, and the accountability of businesses operating in digital environments.